Order Status, Shipping & Tracking (12 Results)
Order Status
You may check your order status online anytime by visiting the Order Status page and entering your order number and billing zip code. If you have a website account with us you may also view your order status by Signing In to your account and navigating to the Order History page. An e-mail notificati...
Shipping & Processing Time
Most orders ship within 24 hours after credit approval and order processing. Standard shipping time is 5-7 business days after credit approval and order processing. Items shipped Priority should reach you within 3-5 business after credit approval and order processing. Items shipped Express...
Ordering
To order online, simply add your favorite items to your shopping bag and click "checkout"To order by phone, simply jot down your favorite item numbers and call one of our friendly customer service representatives.You can also fax or mail your order to us
Shipping Address
Yes. During the order process, enter the name and address of the person you would like the package shipped to into the shipping information.
Backorder Shipping Charges
No. Shipping fees are charged for the entire order only once when your first shipment is sent. If you cancel an item on backorder and were already charged for its shipping, that charge will be refunded to you.
Shipping Methods & Charges
Christmas Delivery Options¹ Standard Shipping: Order by Noon CST on December 14 Priority Shipping: Order by Noon CST on December 18 Express Shipping: Order by Noon CST on December 19 ¹All in-stock phone and internet orders should arrive by...
Cancel Backordered Item
If you have been notified that the item you purchased is not immediately available for shipment you may cancel the item by: • Completing the form attached to your backorder notification post card • Emailing our customer service staff • Contacting us by phone
Sales Tax
The United States Supreme Court recently decided an important case related to sales tax collection, and, in response to that decision, many states are now imposing taxes on online and other remote transactions. When a state enacts a sales tax law covering online or other transactions that take plac...
Cancel Order
Yes, as long as your order has not begun processing, you can cancel your order online from your Order History page or change your order by calling our Customer Service Representatives. Approved orders are processed and shipped as soon as possible. Once your order begins processing, we are unable to...
Backorder Status & Shipping
Once your order has shipped, you will be sent an e-mail confirmation. If an item is on temporary backorder, we will send you a post card in the mail with its expected ship date. If we have your e-mail address on file, we will also send you an e-mail notification. You can check on a backordered item ...
International Shipping
Unfortunately, we can only ship to addresses in the USA and US territories including Puerto Rico, Guam and APO addresses.
Cancelled Order
Back order and out of stock item information is visible on our website. However, there are situations that are not visible until the order begins our shipping process. If your order is cancelled before shipment, a notification email or letter will be sent containing cancelation information.