Order Status, Shipping & Tracking(12 Results)
Ordering
To order online, simply add your favorite items to your shopping cart and click Check Out. You can also place orders over the phone by contacting us. Customer service representatives are available between 6 a.m. and midnight (CST), 7 days a week.
Backorder Shipping Charges
No. Shipping fees are charged only once for the entire order once your first shipment is sent. If you cancel an item on backorder and were already charged for its shipping, that charge will be refunded to you.
International Shipping
Unfortunately, we can only ship to addresses in the USA and US territories including Puerto Rico, Guam and APO addresses.
Cancel Order
Yes, as long as your order has not begun processing, you can cancel your order online from your Order History page or change your order by calling our Customer Service Representatives. To cancel unshipped items on a specific order, click on the related order number from your Order History page and u...
Cancel Backordered Item
If you have been notified that the item you purchased is not immediately available for shipment, you may cancel the item by: Navigating to your Order History page and clicking on the related order number to open the Order Details page. Then, click on the Cancel Item link next to the backordered i...
Order Status
You may check your order status online anytime by visiting the Order Status page and entering your order number and billing zip code. If you have a website account with us, you may also view your order status by signing in to your account and navigating to the Order History page. You can also check ...
Shipping & Processing Time
Most orders ship within 24 hours after credit approval and order processing. Standard shipping time is 5-7 business days after credit approval and order processing, and priority shipping time is 3-5 business days after credit approval and order processing. Express shipping time is 1-3 business days ...
Shipping Address
Yes. During the order process, enter the name and address of the person you would like the package sent to into the shipping information section.
Shipping Methods & Charges
Christmas Delivery Options¹ Standard Shipping: Order by 11:59 P.M. CST on December 17 Priority Shipping: Order by Noon CST on December 19 Express Shipping: Order by Noon CST on December 21 Personalized Items: Order by 11:59 P.M. CST on November 27 ¹All in-stock phone and internet orders should ar...
Backorder Status & Shipping
If an item is on temporary backorder, we will send you a postcard in the mail with its expected ship date. If we have your email address on file, we will also send you an email notification. You can check on a backordered item either by clicking on Order Status at the top of the website, or by conta...
Cancelled Order
If your order is cancelled before shipment, a notification email or letter will be sent containing cancellation information.
Sales Tax
The United States Supreme Court recently decided an important case related to sales tax collection, and, in response to that decision, many states are now imposing taxes on online and other remote transactions. When a state enacts a sales tax law covering online or other transactions that take plac...