Masseys Credit FAQs
Applying for Credit
How do I apply for Masseys Credit?
Fill out a short form to get pre-qualified instantly and shop with confidence! Apply Now Pre-qualifying will have no impact to your credit score.
What is my credit limit?
Sign in to your account to view your current credit limit. Your credit limit is also included in the credit insert between pages 2-3 of your pre-approved catalog. All orders are subject to final credit approval.
What are the Terms and Conditions of Masseys Credit?
The terms and conditions of the Masseys Credit plan are included in each catalog in the credit insert between pages 2-3 and are also available online here.
Can I use my Masseys® Credit on items from Stoneberry®, Mason Easy-Pay® and K. Jordan®?
Yes, with Masseys® Credit you can shop our family of brands. Shop thousands of products, one cart to review your order, one easy checkout! Learn More
Credit Account Details
Was my order approved?
Simply log in to your Masseys account to check the status of your order here or call one of our friendly customer service representatives at 1-866-229-2316.
Where can I find my credit account number?
Your account number is conveniently located at the top of your monthly billing statement. When logging in to your credit account, simply provide the first 9 numbers (123456789).
When will my credit line increase?
Our customers are eligible for credit limit increases up to two times per year based on payment history and credit worthiness.
How do I make my payment?
There are 3 convenient ways to make your payment:
1. Make your payment online using your debit/credit card by simply logging in to your Masseys account here.
2. Mail your payment when you receive your monthly billing statement.
3. Call our friendly customer service representatives at 1-866-229-2316.
Why do you need the last 4 of my social security number (SSN), date of birth (DOB), and monthly household income?
We request this information to keep your personal information safe and secure. It is also required by federal law to extend credit to our customers and to help prevent identity theft.
Payments
How do I make my payment?
There are 3 convenient ways to make your payment:
1. Make your payment online using your debit/credit card by simply logging in to your Masseys account here.
2. Mail your payment when you receive your monthly billing statement.
3. Call our friendly customer service representatives at 1-866-229-2316.
What will my monthly payment be?
To determine your minimum monthly payment, simply log in to your Masseys account here and view your Credit History. You can also refer to the terms and conditions in your catalog or on our website here for more details about how your minimum monthly payment is determined.
Where can I find my credit account number?
Your account number is conveniently located at the top of your monthly billing statement. When logging in to your credit account, simply provide the first 9 numbers (123456789).
Has my payment been processed?
Payments will be posted the day after they are processed. Simply log in to your Masseys account here to view your Credit History.
When is my next payment due?
To find out when your next payment is due simply log in to your Masseys account here and view your Credit History. You can also refer to your monthly billing statement when it arrives in the mail.
Where do I mail my payments?
You can mail your payments in the self-addressed envelope included with your monthly billing statement. Or you can mail your payment to:
Masseys
PO Box 2822
Monroe, WI 53566-8020
Can I pay by phone?
Yes. Simply call one of our friendly customer service representatives at 1-866-229-2316. You can also pay quickly and securely by logging in to your Masseys account here.